Support

Contacting support

Note

When submitting a bug report or other issue, include the software version in your message.

To contact support or send feedback:

  1. Click on the menu button on the upper left corner.

Menu button, an icon with three bars

  1. Press Contact Oilon.

Contact Oilon, a menu item
The contact form consists of four parts:

Header - A short title for your message.
Contact type - General, Feature request or Bug report. For requests, feedback, or suggestions, use FEATURE_REQUEST. For anything related to errors or program malfunctions, use BUG_REPORT. For everything else or if you are unsure, use GENERAL.
Description - This is the body of your message.
Attachments - Attachments such as pictures or documents you might want to include in your message. When sending a bug report, a copy of your log files will be automatically included in the message.

Adding attachments

Attachments can be crucial for understanding and fixing problems, and are especially valuable when submitting bug reports. Include everything relevant relating to your problem, such as screen captures of the error or the OST file that caused the error.

To add an attachment, press the Upload button and select the file you want to attach.

Message window with upload button highlighted.

Once uploaded, you can view or remove the attachments before sending the message.

List of attachment with buttons for removing, viewing, and downloading files.

Getting a reply

All messages sent via the feedback system will be read and answered. You will receive an answer to the email address associated with your license.

Bug reporting and troubleshooting

In case you run into any errors or possible bugs in Oilon Selection Tool or any of our cloud services, please send us a BUG_REPORT using the contact form described above.

Please include any related documents and images as attachments. We will contact you about your problem or report as soon as possible.

Feature suggestions

If you have any feedback, ideas, or suggestions concerning Oilon Selection Tool or any of our cloud services, please send us a FEATURE_REQUEST. Your feedback is very valuable to us and we would like to hear your honest thoughts, both positive and negative.

Contact emails

If you have any additional questions or need further support, please contact any of the following emails: